Legal
HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Effective Date: June 5, 2026
This notice remains in effect until replaced or modified.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get a Copy of Your Records
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.
Ask Us to Correct Your Records
You can ask us to correct health information about you that you think is incorrect or incomplete.
Request Confidential Communications
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
Ask Us to Limit What We Use or Share
You can ask us not to use or share certain health information for treatment, payment, or our operations.
Get a List of Disclosures
You can ask for a list (accounting) of the times we've shared your health information, who we shared it with, and why.
Get a Copy of This Notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically.
Choose Someone to Act for You
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights.
File a Complaint
You can complain if you feel we have violated your rights by contacting us or filing a complaint with the U.S. Department of Health and Human Services.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us.
Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation
Include your information in a facility directory
Contact you for fundraising efforts
Our Uses and Disclosures
We typically use or share your health information in the following ways:
Treatment
We can use your health information and share it with other professionals who are treating you. Example: Our clinical team may share information about your condition with your referring physician to coordinate your care.
Payment
We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.
Operations
We can use and share your health information to run our organization, improve your care, and contact you when necessary. Example: We use health information about you to review our treatment and services and evaluate the performance of our staff.
As Required by Law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to verify we are complying with federal privacy law.
Public Health and Safety
We may share health information about you for certain situations such as preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence, and preventing or reducing a serious threat to anyone's health or safety.
Law Enforcement and Legal Proceedings
We may disclose health information in response to a court or administrative order, subpoena, discovery request, or other lawful process. We may also disclose limited information to law enforcement officials under specific circumstances.
Special Protections
Federal and state laws provide additional protections for certain types of health information:
Substance Use Disorder Records
Protected under 42 CFR Part 2 — we will not disclose your substance use disorder treatment records without your specific written consent, except in limited circumstances permitted by law.
Mental Health Information
Subject to additional state law protections beyond standard HIPAA requirements.
HIV/AIDS-Related Information
Protected under California law and will not be disclosed without your specific written authorization.
Psychotherapy Notes
We must obtain your specific written authorization before disclosing psychotherapy notes, with limited exceptions.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time.
Questions, Requests & Complaints
For more information, to exercise your rights, or to file a complaint, contact:
Privacy Officer
Connected Recovery Inc.
14940 Hamlin Street, Van Nuys, CA 91411
Phone: (818) 387-6555
Email: [email protected]
Filing a Federal Complaint
If you believe your privacy rights have been violated, you may file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
We will not retaliate against you for filing a complaint.
Questions About Your Privacy?
Our admissions team can answer questions about how we protect your health information. All communications are confidential.